Healthcare Management

Configuration methodology, framework, and considered an expert in our standards and best practices.

Exceptional skills in residency programming and ED schedule programming.

One of the lead QA and programmers for residency programming and ED schedule programming. 

Responsible for delegating out configuration assignments based on resident rotations.

Collaborates to streamline workflow and increase productivity. 

Process development to ensure complete configuration while awaiting app downloads before go-lives.

Works closely with team leaders and project managers to help develop the most efficient approach to multiple projects. 

Helped reconstruct the configuration project spreadsheet to more accurately reflect the state of each account within multiple project

Helped implement a QA checklist to which all C2C accounts are programmed by.

Was a founding member of the PerfectServe Advisor Program for new help center employees.

Given additional “consultant” level projects such as deactivating users, and mobile app Contact Rule changes.

Trained clients to manage their solutions using web and mobile interfaces.

Determined root cause issues to find solution to programming issues.

Proficient in Microsoft Office

Proficient in Adobe Suite

Experience with Simmons, SPSS, and SRDS